# Introducing routes that update themselves
Author: Sam Okafor
Author URL: https://demokiosk.superblog.click/author/sam-okafor/
Published: 2026-08-30
Category: Product
Category URL: https://demokiosk.superblog.click/category/product/
Meta Title: Introducing routes that update themselves · Kiosk
Meta Description: When a job overruns, every technician after it is now re-sequenced automatically. No dispatcher, no phone call, no gap.
Tags: routing, scheduling, release
Tag URLs: routing (https://demokiosk.superblog.click/tag/routing/), scheduling (https://demokiosk.superblog.click/tag/scheduling/), release (https://demokiosk.superblog.click/tag/release/)
URL: https://demokiosk.superblog.click/introducing-routes-that-update-themselves/

![A technician checking a route on a tablet in a van](https://images.unsplash.com/photo-1627666260660-812e4684a600?ixid=M3w3OTAzOTJ8MHwxfHNlYXJjaHwzfHx0YWJsZXQlMjByb3V0ZSUyMG1hcCUyMGZpZWxkfGVufDF8MHx8fDE3ODg2MzU5NjR8MA&ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop)The route re-sequences the moment a job overruns.

The most expensive minute in field service is the one between a job overrunning and the dispatcher noticing. Today we are removing it. Routes in Kiosk now update themselves.

## What changes

When a technician marks a job as running late, or the app sees they are still on site past the booked end, Kiosk re-sequences the rest of their day and everyone affected downstream. Customers get a new arrival window by text. The dispatcher gets a summary, not a problem.

## How it decides

- Priority first: a same-day emergency is never pushed behind a routine service.
- Then distance, using live traffic, so the re-sequenced route is still the shortest one.
- Then the customer's window. If the new slot falls outside it, Kiosk asks before it moves the job.

## What it is worth

In the beta, across forty-one companies, the average technician completed 0.6 more jobs a day. That is three a week, per van. For a fleet of ten it is a technician you did not have to hire.

## How to turn it on

Settings, then Scheduling, then Automatic re-sequencing. It is off by default for existing accounts and on for new ones. Everything it does is logged, and every move can be undone from the day view.


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