Introducing routes that update themselves

The most expensive minute in field service is the one between a job overrunning and the dispatcher noticing. Today we are removing it. Routes in Kiosk now update themselves.

What changes

When a technician marks a job as running late, or the app sees they are still on site past the booked end, Kiosk re-sequences the rest of their day and everyone affected downstream. Customers get a new arrival window by text. The dispatcher gets a summary, not a problem.

How it decides

• Priority first: a same-day emergency is never pushed behind a routine service.
• Then distance, using live traffic, so the re-sequenced route is still the shortest one.
• Then the customer's window. If the new slot falls outside it, Kiosk asks before it moves the job.

What it is worth

In the beta, across forty-one companies, the average technician completed 0.6 more jobs a day. That is three a week, per van. For a fleet of ten it is a technician you did not have to hire.

How to turn it on

Settings, then Scheduling, then Automatic re-sequencing. It is off by default for existing accounts and on for new ones. Everything it does is logged, and every move can be undone from the day view.