# About Name: Kiosk Description: Scheduling and dispatch for field-service companies. Product news, customer stories with numbers, and guides for dispatchers. URL: https://demokiosk.superblog.click # Navigation Menu - Product: https://demokiosk.superblog.click/category/product - Customers: https://demokiosk.superblog.click/category/customers - Guides: https://demokiosk.superblog.click/category/guides - About: https://demokiosk.superblog.click/about - Start free trial: https://demokiosk.superblog.click/about # Blog Posts ## About Kiosk Author: Sam Okafor Author URL: https://demokiosk.superblog.click/author/sam-okafor/ Published: 2026-09-01 Meta Title: About Kiosk · Kiosk Meta Description: Kiosk is scheduling and dispatch software for field-service companies. This is the company blog. URL: https://demokiosk.superblog.click/about/ Kiosk schedules, routes and dispatches technicians for companies that send people to fix things: plumbers, electricians, heating engineers, lift companies, and anyone with a fleet of vans and a board on the wall. ## The product A board for the dispatcher, an app for the technician, and routing between them that updates itself when the day changes. Jobs become invoices in your accounting system when the customer signs. ## The company Founded in 2022 by two people who had each run a dispatch desk. Sixty-three of us now, in three offices, with support in four time zones. Nine hundred companies and eleven thousand technicians use Kiosk every working day. ## This blog Product releases, customer stories with real numbers, guides for dispatchers and owners, and the annual survey of the industry. Written by the team, not an agency. ## Try it The free tier covers three technicians with no time limit. Start from the button in the header. --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## Introducing routes that update themselves Author: Sam Okafor Author URL: https://demokiosk.superblog.click/author/sam-okafor/ Published: 2026-08-30 Category: Product Category URL: https://demokiosk.superblog.click/category/product/ Meta Title: Introducing routes that update themselves · Kiosk Meta Description: When a job overruns, every technician after it is now re-sequenced automatically. No dispatcher, no phone call, no gap. Tags: routing, scheduling, release Tag URLs: routing (https://demokiosk.superblog.click/tag/routing/), scheduling (https://demokiosk.superblog.click/tag/scheduling/), release (https://demokiosk.superblog.click/tag/release/) URL: https://demokiosk.superblog.click/introducing-routes-that-update-themselves/ ![A technician checking a route on a tablet in a van](https://images.unsplash.com/photo-1627666260660-812e4684a600?ixid=M3w3OTAzOTJ8MHwxfHNlYXJjaHwzfHx0YWJsZXQlMjByb3V0ZSUyMG1hcCUyMGZpZWxkfGVufDF8MHx8fDE3ODg2MzU5NjR8MA&ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop)The route re-sequences the moment a job overruns. The most expensive minute in field service is the one between a job overrunning and the dispatcher noticing. Today we are removing it. Routes in Kiosk now update themselves. ## What changes When a technician marks a job as running late, or the app sees they are still on site past the booked end, Kiosk re-sequences the rest of their day and everyone affected downstream. Customers get a new arrival window by text. The dispatcher gets a summary, not a problem. ## How it decides - Priority first: a same-day emergency is never pushed behind a routine service. - Then distance, using live traffic, so the re-sequenced route is still the shortest one. - Then the customer's window. If the new slot falls outside it, Kiosk asks before it moves the job. ## What it is worth In the beta, across forty-one companies, the average technician completed 0.6 more jobs a day. That is three a week, per van. For a fleet of ten it is a technician you did not have to hire. ## How to turn it on Settings, then Scheduling, then Automatic re-sequencing. It is off by default for existing accounts and on for new ones. Everything it does is logged, and every move can be undone from the day view. --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## How Brightline cut missed appointments by half Author: Sam Okafor Author URL: https://demokiosk.superblog.click/author/sam-okafor/ Published: 2026-08-24 Category: Customers Category URL: https://demokiosk.superblog.click/category/customers/ Meta Title: How Brightline cut missed appointments by half · Kiosk Meta Description: A sixty-technician HVAC company, a missed-appointment rate of eleven percent, and what happened in the ninety days after they switched. Tags: customers, hvac, case study Tag URLs: customers (https://demokiosk.superblog.click/tag/customers/), hvac (https://demokiosk.superblog.click/tag/hvac/), case study (https://demokiosk.superblog.click/tag/case-study/) URL: https://demokiosk.superblog.click/how-brightline-cut-missed-appointments-by-half/ ![A service van parked outside a house in the morning](https://images.unsplash.com/photo-1728039190626-ceea378d0419?ixid=M3w3OTAzOTJ8MHwxfHNlYXJjaHw3fHxzZXJ2aWNlJTIwdGVjaG5pY2lhbiUyMHZhbnxlbnwxfDB8fHwxNzg4NjM1OTYzfDA&ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop) Brightline services heating and cooling systems across three counties with sixty technicians. Before Kiosk, eleven percent of appointments were missed: the technician arrived outside the window, or the customer was not in, or the job had been booked twice. ## The problem was the board Scheduling was a whiteboard, photographed every evening. Changes during the day went by phone, and the phone was busy. By two in the afternoon nobody knew where anyone was. ## What they changed 1. Every job booked in Kiosk, with a two-hour window the customer chooses. 2. Technicians check in from the app, so the board shows where people are rather than where they were meant to be. 3. Automatic arrival texts, sent when the technician leaves the previous job. ## The numbers, ninety days on - Missed appointments: from eleven percent to five. - Jobs per technician per day: from 4.2 to 4.9. - Inbound "where is my technician" calls: down by two thirds. ## In their words > The dispatchers were sceptical. Now the busiest one says she would leave if we took it away. Brightline's operations director, Maria Cole, spoke at our customer day in March. The recording is in the Guides section. --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## The complete guide to technician scheduling Author: Sam Okafor Author URL: https://demokiosk.superblog.click/author/sam-okafor/ Published: 2026-08-17 Category: Guides Category URL: https://demokiosk.superblog.click/category/guides/ Meta Title: The complete guide to technician scheduling · Kiosk Meta Description: Windows, buffers, skills, territories and the order to set them up in. Everything a dispatcher needs on one page. Tags: scheduling, guides, dispatch Tag URLs: scheduling (https://demokiosk.superblog.click/tag/scheduling/), guides (https://demokiosk.superblog.click/tag/guides/), dispatch (https://demokiosk.superblog.click/tag/dispatch/) URL: https://demokiosk.superblog.click/the-complete-guide-to-technician-scheduling/ ![A dispatcher at a desk with two monitors showing a schedule](https://images.unsplash.com/photo-1712159018726-4564d92f3ec2?ixid=M3w3OTAzOTJ8MHwxfHNlYXJjaHwxfHxzdXBwb3J0JTIwdGVhbSUyMGhlYWRzZXQlMjBvZmZpY2V8ZW58MXwwfHx8MTc4ODYzNTk2Nnww&ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop) Scheduling is where a field-service company makes or loses its margin. This guide covers the five decisions that matter, in the order to make them. ## 1\. Windows Offer two-hour windows, not four. A four-hour window loses the customer a morning and does not save the dispatcher anything once routing is automatic. ## 2\. Buffers Every job gets a buffer after it, sized to the job type. A filter change gets ten minutes; a boiler replacement gets forty-five. The buffer is what absorbs the overrun before it reaches the next customer. ## 3\. Skills Tag every technician with what they are certified for and every job type with what it needs. Kiosk will not offer a gas job to someone without the gas ticket, and the dispatcher stops having to remember who has what. ## 4\. Territories Draw them on the map, loosely. A technician can cross a boundary for an emergency; they should not cross it for a routine service. ## 5\. The order of the day Emergencies first, then anything with a hard window, then routine work sorted by distance. Let the routing do the sorting. The dispatcher's job is the exceptions. ## Frequently asked The questions below are the ones our support team answers most, on this subject. ## FAQs Q: How many jobs a day should a technician have? A: It depends on the job mix, but the useful number is the buffer total. If the buffers on a day add up to less than an hour, the day is too tight and one overrun will cascade. Q: Should dispatchers be able to override the route? A: Yes, always. Automatic routing handles the ninety percent; the dispatcher knows the customer who is never in before ten. Every override is logged so you can see which ones were right. Q: What happens when a technician is off sick? A: Mark them unavailable and Kiosk redistributes their day across the team, respecting skills and territories. Jobs it cannot place are listed for the dispatcher to call. --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## Five signs your dispatch board is the bottleneck Author: Sam Okafor Author URL: https://demokiosk.superblog.click/author/sam-okafor/ Published: 2026-08-10 Category: Industry Category URL: https://demokiosk.superblog.click/category/industry/ Meta Title: Five signs your dispatch board is the bottleneck · Kiosk Meta Description: The board is usually blamed last. Here is how to tell it is the problem, before you hire another dispatcher. Tags: dispatch, industry, operations Tag URLs: dispatch (https://demokiosk.superblog.click/tag/dispatch/), industry (https://demokiosk.superblog.click/tag/industry/), operations (https://demokiosk.superblog.click/tag/operations/) URL: https://demokiosk.superblog.click/five-signs-your-dispatch-board-is-the-bottleneck/ ![An office with wall-mounted screens showing a schedule board](https://images.unsplash.com/photo-1681164315990-b2a1e375eb69?ixid=M3w3OTAzOTJ8MHwxfHNlYXJjaHw0fHxzdXBwb3J0JTIwdGVhbSUyMGhlYWRzZXQlMjBvZmZpY2V8ZW58MXwwfHx8MTc4ODYzNTk2Nnww&ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop) When a field-service company stops growing, the instinct is to hire another technician. Often the constraint is not in the van. It is on the board. ## 1\. The afternoon goes quiet Technicians finish early because the board could not fill the gaps that opened during the day. If your fleet's last job of the day averages before three, the board is losing you an hour per van. ## 2\. Your best dispatcher cannot take a holiday If the schedule lives in one person's head, that person is the bottleneck, however good they are. ## 3\. Customers ring to ask where the technician is Every one of those calls is a slot the dispatcher spent reassuring rather than scheduling. Count them for a week. ## 4\. Emergencies break the day One same-day call should move one or two jobs. If it moves the whole afternoon, the board has no slack and no way to find any. ## 5\. You cannot say what a job costs Travel time, on-site time and the gap between jobs are the three numbers behind margin. If they are not on the board, the margin is a guess. ## What to do Measure the five for a fortnight before changing anything. Two of the five is a board problem. Four is an urgent one. --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## Kiosk raises its Series A Author: Sam Okafor Author URL: https://demokiosk.superblog.click/author/sam-okafor/ Published: 2026-08-03 Category: Company Category URL: https://demokiosk.superblog.click/category/company/ Meta Title: Kiosk raises its Series A · Kiosk Meta Description: Twelve million to build the scheduling layer for every trade. What we will do with it, and what we will not. Tags: company, funding Tag URLs: company (https://demokiosk.superblog.click/tag/company/), funding (https://demokiosk.superblog.click/tag/funding/) URL: https://demokiosk.superblog.click/kiosk-raises-its-series-a/ ![A small team at a table in a bright office](https://images.unsplash.com/photo-1781246212288-7fa538344718?ixid=M3w3OTAzOTJ8MHwxfHNlYXJjaHw4fHxzdGFydHVwJTIwdGVhbSUyMG9mZmljZSUyMG1lZXRpbmd8ZW58MXwwfHx8MTc4ODYzNTk2NXww&ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop) We have raised a Series A of twelve million, led by a firm that has backed operations software before and understands that field service is bought by dispatchers rather than by chief executives. ## What it is for - Engineering, mostly. The routing team doubles; the mobile team grows by three. - Support in two more time zones, so a dispatcher in Perth gets an answer at seven in the morning. - Integrations: accounting first, then parts suppliers. ## What it is not for Changing the price, or the plan you are on, or the pace at which we ship. The free tier stays free. The per-technician price stays where it is for existing customers. ## Why now Because the product works and the demand is ahead of us. Nine hundred companies, eleven thousand technicians, and a waiting list for onboarding that we would rather not have. ## Thank you To the first hundred customers, who used a product with no offline mode and told us, patiently, that it needed one. It has one now. That post is next. --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## Offline mode, finally Author: Sam Okafor Author URL: https://demokiosk.superblog.click/author/sam-okafor/ Published: 2026-07-27 Category: Product Category URL: https://demokiosk.superblog.click/category/product/ Meta Title: Offline mode, finally · Kiosk Meta Description: The app now works in a basement, a lift shaft and a field with no signal, and syncs the moment it finds one. Tags: release, mobile, offline Tag URLs: release (https://demokiosk.superblog.click/tag/release/), mobile (https://demokiosk.superblog.click/tag/mobile/), offline (https://demokiosk.superblog.click/tag/offline/) URL: https://demokiosk.superblog.click/offline-mode-finally/ ![A technician working on a unit in a plant room](https://images.unsplash.com/photo-1660330589827-da8ab7dd3c02?ixid=M3w3OTAzOTJ8MHwxfHNlYXJjaHwyfHxodmFjJTIwdGVjaG5pY2lhbiUyMHJlcGFpcnxlbnwxfDB8fHwxNzg4NjM1OTY0fDA&ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop) The most requested feature in Kiosk's history is not a feature. It is the absence of a failure: the app should work when the phone has no signal. From today it does. ## What works offline - The day's jobs, with customer details, history and attached documents, cached before the technician leaves the depot. - Checking in and out, notes, photographs, signatures and parts used. - The next job's address and directions, cached when the previous job is opened. ## What waits for a signal Anything that involves another person: re-sequencing, new jobs, messages from the dispatcher. These queue and apply in order when the phone reconnects, and the technician sees a banner while they wait. ## What we got wrong the first time The first beta synced everything at once on reconnect and drained a phone from sixty percent to twenty in a car park. Sync is now incremental, and photographs wait for wifi unless the technician says otherwise. _Revised in August: photographs now also upload on mobile data when the job is marked complete, after feedback that the wifi wait left jobs looking unfinished on the board._ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## What Parkside learned from a year of data Author: Sam Okafor Author URL: https://demokiosk.superblog.click/author/sam-okafor/ Published: 2026-07-20 Category: Customers Category URL: https://demokiosk.superblog.click/category/customers/ Meta Title: What Parkside learned from a year of data · Kiosk Meta Description: Twelve months of every job, every mile and every minute for a forty-technician electrical contractor. Lena went through it with them. Tags: customers, electrical, data Tag URLs: customers (https://demokiosk.superblog.click/tag/customers/), electrical (https://demokiosk.superblog.click/tag/electrical/), data (https://demokiosk.superblog.click/tag/data/) URL: https://demokiosk.superblog.click/what-parkside-learned-from-a-year-of-data/ ![An electrician working at a distribution board](https://images.unsplash.com/photo-1621905251189-08b45d6a269e?ixid=M3w3OTAzOTJ8MHwxfHNlYXJjaHwxfHxlbGVjdHJpY2lhbiUyMHBhbmVsJTIwd29ya3xlbnwxfDB8fHwxNzg4NjM1OTY3fDA&ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop) Parkside Electrical has used Kiosk for a year. Over that year the product recorded 38,000 jobs, 410,000 miles and about 90,000 hours on site. Lena from our product team sat down with their operations lead to read the data. Here is what it said. ## Travel was a quarter of the day Technicians spent, on average, 1.9 hours a day driving. After territories were tightened in the spring, it fell to 1.4. Half an hour a day, across forty people, is a hundred hours a week. ## The first job was always late Not because of traffic. Because the first job was booked for eight and the depot did not open until eight. Moving first jobs to half past eight cut morning lateness by ninety percent and cost nothing. ## Two job types made all the margin Consumer unit replacements and commercial testing. Everything else roughly broke even. Parkside now schedules those two first and fills the day around them. ## The finding they did not expect Friday afternoons were thirty percent less productive than any other half-day, and the data showed why: jobs booked on Friday afternoons were the ones customers had rescheduled twice. They now cost more to book. --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## Pricing a service call Author: Sam Okafor Author URL: https://demokiosk.superblog.click/author/sam-okafor/ Published: 2026-07-13 Category: Guides Category URL: https://demokiosk.superblog.click/category/guides/ Meta Title: Pricing a service call · Kiosk Meta Description: The call-out fee, the hourly rate and the parts margin, and how to set each so a job at the edge of the territory still makes money. Tags: guides, pricing, margin Tag URLs: guides (https://demokiosk.superblog.click/tag/guides/), pricing (https://demokiosk.superblog.click/tag/pricing/), margin (https://demokiosk.superblog.click/tag/margin/) URL: https://demokiosk.superblog.click/pricing-a-service-call/ ![A customer signing an invoice on a tablet at the door](https://images.unsplash.com/photo-1634474588578-7f0565a1cea5?ixid=M3w3OTAzOTJ8MHwxfHNlYXJjaHw2fHx0YWJsZXQlMjBzaWduYXR1cmUlMjBpbnZvaWNlfGVufDF8MHx8fDE3ODg2Mzg0MDN8MA&ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop) Most service companies price by copying the company down the road. This guide prices from the cost side up, which is the only way to know whether the copied number works. ## The three parts of a price 1. **The call-out fee.** Covers the drive there and back and the first half hour. Set it from your average travel time, not your shortest. 2. **The hourly rate.** Covers the technician's cost, the van, the tools, the insurance and the office. Divide the total by billable hours, not by hours worked. They are not the same, and the gap is usually a third. 3. **The parts margin.** Covers stocking, collecting and being wrong about what was needed. Twenty to thirty percent on trade price is usual. ## A worked example A technician costs 62,000 a year fully loaded, plus 18,000 for the van and tools. They work 1,800 hours and bill 1,250 of them. The hourly rate needs to be 64 just to break even, before profit. Most companies charging 55 in that position believe they are profitable. ## The edge of the territory A job forty minutes away costs an hour and twenty of driving. If the call-out fee assumes twenty minutes, the job lost money before the technician rang the bell. Either the fee scales with distance or the territory shrinks. --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## The state of field service, 2026 Author: Sam Okafor Author URL: https://demokiosk.superblog.click/author/sam-okafor/ Published: 2026-07-06 Category: Industry Category URL: https://demokiosk.superblog.click/category/industry/ Meta Title: The state of field service, 2026 · Kiosk Meta Description: Our annual survey of nine hundred companies: what they charge, how they schedule, and where the hours go. Tags: industry, survey, report Tag URLs: industry (https://demokiosk.superblog.click/tag/industry/), survey (https://demokiosk.superblog.click/tag/survey/), report (https://demokiosk.superblog.click/tag/report/) URL: https://demokiosk.superblog.click/the-state-of-field-service-2026/ ![A row of white service vans in a depot at dawn](https://images.unsplash.com/photo-1587813369290-091c9d432daf?ixid=M3w3OTAzOTJ8MHwxfHNlYXJjaHwxfHx3b3JrJTIwdHJ1Y2slMjBmbGVldHxlbnwxfDB8fHwxNzg4NjM4NDAyfDA&ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop) Every year we ask our customers about their businesses and publish what they tell us, anonymised. This year nine hundred and six companies answered, from single-van plumbers to contractors with three hundred technicians. ## Scheduling - Sixty-one percent now offer two-hour windows, up from forty-four percent two years ago. - Automatic routing is used by half of companies with more than ten technicians, and by a fifth of those with fewer. - The median company still keeps a paper backup of the schedule. We find this reassuring. ## Pricing - The median call-out fee rose eight percent, ahead of inflation. - Hourly rates rose five percent. Parts margins were flat. ## Where the hours go On site, fifty-eight percent. Driving, twenty-four. Waiting, paperwork and the gap between jobs, eighteen. That last number is the one this company exists to shrink, and it fell two points this year. ## The full report Forty pages, with the breakdown by trade and by fleet size, is free to anyone who fills in the form at the foot of this post. --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## Meet the support team Author: Sam Okafor Author URL: https://demokiosk.superblog.click/author/sam-okafor/ Published: 2026-06-29 Category: Company Category URL: https://demokiosk.superblog.click/category/company/ Meta Title: Meet the support team · Kiosk Meta Description: Eleven people, four time zones, a median first reply of nine minutes. Who they are and how they work. Tags: company, support, team Tag URLs: company (https://demokiosk.superblog.click/tag/company/), support (https://demokiosk.superblog.click/tag/support/), team (https://demokiosk.superblog.click/tag/team/) URL: https://demokiosk.superblog.click/meet-the-support-team/ ![A support team member on a headset at a desk](https://images.unsplash.com/photo-1766066014237-00645c74e9c6?ixid=M3w3OTAzOTJ8MHwxfHNlYXJjaHwzfHxzdXBwb3J0JTIwdGVhbSUyMGhlYWRzZXQlMjBvZmZpY2V8ZW58MXwwfHx8MTc4ODYzNTk2Nnww&ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop) When a dispatcher rings, it is because something is wrong at seven in the morning and forty technicians are waiting. Support is not a cost centre here. It is the product, on the phone. ## Who they are Eleven people. Six of them dispatched before they joined us, for plumbers, electricians and one lift company. The others came from support roles at other operations software. Nobody reads from a script. ## How they work - Phone and chat, six in the morning to eight at night, in the customer's time zone. - Median first reply: nine minutes. Median resolution: forty. - Every conversation is tagged, and the tags go to the product team every Monday. Offline mode came from those tags. ## What they will not do Pass you to a bot, ask you to file a ticket, or tell you the problem is on your side without having looked. ## Say hello The number is on every page of the app, under Help. Or write to support, and a person answers. --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## Integrations: QuickBooks and Xero Author: Sam Okafor Author URL: https://demokiosk.superblog.click/author/sam-okafor/ Published: 2026-06-22 Category: Product Category URL: https://demokiosk.superblog.click/category/product/ Meta Title: Integrations: QuickBooks and Xero · Kiosk Meta Description: Completed jobs become invoices in your accounting system the moment the customer signs. No re-typing, no end of month. Tags: release, integrations, accounting Tag URLs: release (https://demokiosk.superblog.click/tag/release/), integrations (https://demokiosk.superblog.click/tag/integrations/), accounting (https://demokiosk.superblog.click/tag/accounting/) URL: https://demokiosk.superblog.click/integrations-quickbooks-and-xero/ ![A technician using a tablet in a parts warehouse](https://images.unsplash.com/photo-1648824573599-39cdd358edfb?ixid=M3w3OTAzOTJ8MHwxfHNlYXJjaHwzfHx3YXJlaG91c2UlMjBpbnZlbnRvcnklMjB0YWJsZXR8ZW58MXwwfHx8MTc4ODYzODQwNHww&ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop) The last step of every job used to be someone in the office typing it into the accounts. From today, for QuickBooks and Xero, that step does not exist. ## What syncs - Completed jobs become draft invoices, with labour, parts and the call-out fee itemised. - Customers are matched on email and created if they are new. - Payments taken in the app are recorded against the invoice. - Parts used are deducted from stock, if you track it. ## What does not Quotes, for now. They are next. And nothing flows back: the accounting system is the record for money and Kiosk is the record for work. Keeping that one-directional keeps it simple to reason about when something looks wrong. ## Setting it up Settings, then Integrations, then connect. Map your job types to income accounts once. The first sync is a dry run that shows what it would create and creates nothing. ## Who asked Three hundred and twelve of you, by our count. Sage is the next most requested and is in progress. --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## A day in the life of a dispatcher Author: Sam Okafor Author URL: https://demokiosk.superblog.click/author/sam-okafor/ Published: 2026-06-15 Category: Customers Category URL: https://demokiosk.superblog.click/category/customers/ Meta Title: A day in the life of a dispatcher · Kiosk Meta Description: Six in the morning to four in the afternoon with Dee, who runs a board of thirty-two technicians for a plumbing company. Tags: customers, dispatch, plumbing Tag URLs: customers (https://demokiosk.superblog.click/tag/customers/), dispatch (https://demokiosk.superblog.click/tag/dispatch/), plumbing (https://demokiosk.superblog.click/tag/plumbing/) URL: https://demokiosk.superblog.click/a-day-in-the-life-of-a-dispatcher/ ![A dispatcher at a desk with monitors, early morning](https://images.unsplash.com/photo-1714079761488-e0c9b9ac4138?ixid=M3w3OTAzOTJ8MHwxfHNlYXJjaHwyfHxzdXBwb3J0JTIwdGVhbSUyMGhlYWRzZXQlMjBvZmZpY2V8ZW58MXwwfHx8MTc4ODYzNTk2Nnww&ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop) Dee has dispatched for eleven years, the last two on Kiosk. We spent a Tuesday with her. ## 06:10 Coffee, and the overnight emergencies. Four of them. Kiosk has already suggested slots; she accepts three and moves one, because she knows the customer will not open the door before nine. ## 07:00 The technicians check in from their vans. Two are late. Their first jobs shift automatically, and the customers have already had the text by the time Dee looks. ## 09:30 A boiler that was meant to take two hours is going to take five. The technician marks it. Three jobs downstream move to two other technicians, and Dee reads the summary rather than the map. ## 11:00 The quiet part. She rings the customers who have jobs tomorrow and no confirmed window. Before Kiosk this was the afternoon; now it is an hour. ## 14:00 Parts. A technician needs a part that is in the depot. The nearest technician to the depot is routed through it, adding nine minutes to their day and saving the first one an hour. ## 16:00 Tomorrow's board is done. "It used to be the last thing I did at seven," she says. "Now I do it while the kettle boils." --- This blog is powered by Superblog. Visit https://superblog.ai to know more. ---