# The complete guide to technician scheduling
Author: Sam Okafor
Author URL: https://demokiosk.superblog.click/author/sam-okafor/
Published: 2026-08-17
Category: Guides
Category URL: https://demokiosk.superblog.click/category/guides/
Meta Title: The complete guide to technician scheduling · Kiosk
Meta Description: Windows, buffers, skills, territories and the order to set them up in. Everything a dispatcher needs on one page.
Tags: scheduling, guides, dispatch
Tag URLs: scheduling (https://demokiosk.superblog.click/tag/scheduling/), guides (https://demokiosk.superblog.click/tag/guides/), dispatch (https://demokiosk.superblog.click/tag/dispatch/)
URL: https://demokiosk.superblog.click/the-complete-guide-to-technician-scheduling/

![A dispatcher at a desk with two monitors showing a schedule](https://images.unsplash.com/photo-1712159018726-4564d92f3ec2?ixid=M3w3OTAzOTJ8MHwxfHNlYXJjaHwxfHxzdXBwb3J0JTIwdGVhbSUyMGhlYWRzZXQlMjBvZmZpY2V8ZW58MXwwfHx8MTc4ODYzNTk2Nnww&ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop)

Scheduling is where a field-service company makes or loses its margin. This guide covers the five decisions that matter, in the order to make them.

## 1\. Windows

Offer two-hour windows, not four. A four-hour window loses the customer a morning and does not save the dispatcher anything once routing is automatic.

## 2\. Buffers

Every job gets a buffer after it, sized to the job type. A filter change gets ten minutes; a boiler replacement gets forty-five. The buffer is what absorbs the overrun before it reaches the next customer.

## 3\. Skills

Tag every technician with what they are certified for and every job type with what it needs. Kiosk will not offer a gas job to someone without the gas ticket, and the dispatcher stops having to remember who has what.

## 4\. Territories

Draw them on the map, loosely. A technician can cross a boundary for an emergency; they should not cross it for a routine service.

## 5\. The order of the day

Emergencies first, then anything with a hard window, then routine work sorted by distance. Let the routing do the sorting. The dispatcher's job is the exceptions.

## Frequently asked

The questions below are the ones our support team answers most, on this subject.
## FAQs
Q: How many jobs a day should a technician have?
A: It depends on the job mix, but the useful number is the buffer total. If the buffers on a day add up to less than an hour, the day is too tight and one overrun will cascade.

Q: Should dispatchers be able to override the route?
A: Yes, always. Automatic routing handles the ninety percent; the dispatcher knows the customer who is never in before ten. Every override is logged so you can see which ones were right.

Q: What happens when a technician is off sick?
A: Mark them unavailable and Kiosk redistributes their day across the team, respecting skills and territories. Jobs it cannot place are listed for the dispatcher to call.




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