# The state of field service, 2026
Author: Sam Okafor
Author URL: https://demokiosk.superblog.click/author/sam-okafor/
Published: 2026-07-06
Category: Industry
Category URL: https://demokiosk.superblog.click/category/industry/
Meta Title: The state of field service, 2026 · Kiosk
Meta Description: Our annual survey of nine hundred companies: what they charge, how they schedule, and where the hours go.
Tags: industry, survey, report
Tag URLs: industry (https://demokiosk.superblog.click/tag/industry/), survey (https://demokiosk.superblog.click/tag/survey/), report (https://demokiosk.superblog.click/tag/report/)
URL: https://demokiosk.superblog.click/the-state-of-field-service-2026/

![A row of white service vans in a depot at dawn](https://images.unsplash.com/photo-1587813369290-091c9d432daf?ixid=M3w3OTAzOTJ8MHwxfHNlYXJjaHwxfHx3b3JrJTIwdHJ1Y2slMjBmbGVldHxlbnwxfDB8fHwxNzg4NjM4NDAyfDA&ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop)

Every year we ask our customers about their businesses and publish what they tell us, anonymised. This year nine hundred and six companies answered, from single-van plumbers to contractors with three hundred technicians.

## Scheduling

- Sixty-one percent now offer two-hour windows, up from forty-four percent two years ago.
- Automatic routing is used by half of companies with more than ten technicians, and by a fifth of those with fewer.
- The median company still keeps a paper backup of the schedule. We find this reassuring.

## Pricing

- The median call-out fee rose eight percent, ahead of inflation.
- Hourly rates rose five percent. Parts margins were flat.

## Where the hours go

On site, fifty-eight percent. Driving, twenty-four. Waiting, paperwork and the gap between jobs, eighteen. That last number is the one this company exists to shrink, and it fell two points this year.

## The full report

Forty pages, with the breakdown by trade and by fleet size, is free to anyone who fills in the form at the foot of this post.


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