What Parkside learned from a year of data

Parkside Electrical has used Kiosk for a year. Over that year the product recorded 38,000 jobs, 410,000 miles and about 90,000 hours on site. Lena from our product team sat down with their operations lead to read the data. Here is what it said.

Travel was a quarter of the day

Technicians spent, on average, 1.9 hours a day driving. After territories were tightened in the spring, it fell to 1.4. Half an hour a day, across forty people, is a hundred hours a week.

The first job was always late

Not because of traffic. Because the first job was booked for eight and the depot did not open until eight. Moving first jobs to half past eight cut morning lateness by ninety percent and cost nothing.

Two job types made all the margin

Consumer unit replacements and commercial testing. Everything else roughly broke even. Parkside now schedules those two first and fills the day around them.

The finding they did not expect

Friday afternoons were thirty percent less productive than any other half-day, and the data showed why: jobs booked on Friday afternoons were the ones customers had rescheduled twice. They now cost more to book.